Deliveries & Refunds

DELIVERIES:

FREE SHIPPING ON ALL ORDERS OVER $24

Shipping within the US:

• We charge a standard shipping rate of $14 on all orders under $24. Orders over $24 have free shipping.

RETURNS:

Your right to cancel your order

When you purchase online you have a statutory right to cancel your order for any reason within 14 days. You then have 14 days from the date you cancelled the order to return the product to Tonisity, Inc., 3831 Frederick Avenue #108, Saint Joseph, MO 64506. It is your responsibility to take reasonable care of the goods prior to returning them. You are responsible for any diminished value of the goods resulting in the handing of the goods beyond what is necessary to establish their functionality and suitability.

Please note:

You will be responsible for the cost of returning the goods to us. A full refund of the value of the goods will be issued upon proof of the items being returned. All returned goods must be unopened and in their original packaging.

Goods Damaged in Transit

Damaged goods need to be reported within 24 hours of delivery. Please contact us at us@doggyrade.com to report any damages. We will arrange to have the goods returned and either offer a replacement or refund the price to you.

Return of Faulty Goods

If a product is defective in any way, please arrange to return the item by contacting us at us@doggyrade.com. An acknowledgement or your request to return will be provided. We will either deliver a new one to you or refund you the cost of the product. In some cases an inspection of the product may be required. A repair or replacement product may be offered. Standard delivery charges will be refunded.

Refunds

Refunds will be made by us via the method of payment you used to make your online purchase. Refunds will normally be processed within 3-5 working days.